Bite-sized, power-packed live sessions designed for Agents and CSPs who want to stay updated, compliant, and ahead of the curve — all in just 60 minutes.
No time waste. Focused, structured content delivered in exactly 60 minutes.
Join from anywhere in India — your phone, tablet, or laptop is all you need.
Real-world scenarios and actionable tips — not theory. Use it from day one.
Know the regulations that affect you and avoid operational risks.
Receive an official BLS E-Services participation certificate for every session.
Each 60-minute workshop is priced to be accessible for every agent and CSP.
Five focused workshops — each tackling a critical knowledge area for Agents and CSPs operating in the modern banking and digital ecosystem.
Learn how to use Artificial Intelligence tools in your daily banking and business operations. This session shows Agents and CSPs how to use AI to write reports, answer customer queries, prepare daily activity summaries, and boost overall performance — no technical background needed.
Cyber fraud and mule accounts are major threats in the financial ecosystem. This session equips Agents and CSPs with practical knowledge to identify, prevent, and report cyber frauds and mule account misuse — protecting themselves, their customers, and their bank.
The Digital Personal Data Protection (DPDP) Act 2023 introduces new rules for how personal data must be collected, stored, and processed. This session explains what the Act means for Agents and CSPs, their responsibilities, and the consequences of non-compliance.
A quick update session on banking portals, products, and service delivery best practices. Designed to refresh knowledge of current banking schemes, portal navigation, transaction processes, and service quality standards for Agents and CSPs.
Is your CSP or Agent point ready for a bank audit? This workshop teaches Agents how to keep their system, records, signage, and processes fully compliant with bank regulations and audit requirements — avoiding penalties and ensuring smooth operations.