A specialized certification program for Banking Correspondents, CSPs, and field supervisors to validate competency in financial inclusion operations, compliance, and last-mile service delivery.
The Financial Inclusion (FI) Supervisor Certification is designed for professionals working in the Business Correspondent (BC) ecosystem who supervise or manage field agents and CSPs delivering banking services in unbanked and underbanked areas.
The program covers the BC Model as envisioned by RBI and NABARD, core banking products (savings, insurance, pension, micro-credit), KYC/AML compliance, and customer grievance handling — everything an FI supervisor must know to operate effectively and legally.
Certified FI Supervisors are trusted by banks and BC companies for higher-value roles and command better remuneration in the financial inclusion ecosystem.
Understand the complete Business Correspondent model, roles, and responsibilities as per RBI guidelines.
Master savings accounts, Jan Dhan Yojana, PM insurance & pension schemes, micro-credit and recurring deposits.
Learn customer onboarding norms, KYC documentation standards, and anti-money laundering duties.
Understand escalation channels, redressal timelines, and how to manage customer complaints effectively.
Learn how to monitor agent performance, manage CSP outlets, and ensure service quality at the last mile.
Receive an official BLS E-Services certificate recognized by BC companies and partner banks.
7 structured modules covering everything an FI Supervisor must know.
| Module | Topics Covered |
|---|---|
1 |
Financial Inclusion Overview RBI BC Model PMJDY Framework Role of CSP / BC Agent |
2 |
Savings Accounts & Operations Zero Balance Accounts Micro-Credit Products Recurring Deposits |
3 |
PM Insurance Schemes (PMSBY / PMJJBY) Atal Pension Yojana (APY) PM Mudra Yojana |
4 |
KYC Norms & Documentation AML Obligations CFT Duties Customer Due Diligence |
5 |
AePS Transactions IMPS / NEFT / UPI at BC Points Cash Management Float Management |
6 |
Grievance Redressal Mechanism Escalation Channels Customer Rights Service Quality Standards |
7 |
FI Supervisor Exam Pattern Mock Questions Performance Metrics Certification Process |
Ready to become a certified Financial Inclusion Supervisor?
Register for FI Certification